Frequently Asked Questions
Roof Certifications are a promise by Roof Brokers, Inc. that a roof will not leak within a pre-agreed upon time period - usually 5 years. Any leaks past or present must be disclosed prior to our inspection. If repairs are needed, our goal is to bring the roof to a serviceable condition for the certification period barring any natural disaster. A serviceable roof is one that is not leaking and in good condition. The certification covers the roof only. A certification does not cover interior water damage occurring during the certification period; however we will repair the roof where the water entry has occurred. A roof can be certified "as-is", "even with" minor cosmetic issues that have not damaged the mat of the shingle. The roof may require repairs or replacement to certify. A roof certification can be transferred from a seller to a buyer. If repairs or replacement are needed to the roof to certify and we perform the repairs or replacement, there is no charge for the certification. We will provide you with free estimates for the minimum work needed to certify the roof. A workmanship warranty and a manufacturer warranty are issued when a roof is replaced. A workmanship warranty guarantees that any repairs or damages resulting from poor workmanship will be corrected at the contractor’s expense. It is the customer’s responsibility to contact the contractor in a timely fashion of any visible damage or defect. The city or county inspector will also notify the customer of any corrections that may be required. Both workmanship and manufacturer warranties do not cover any damages from hail, wind, other natural disasters, fire damage, animal damage or tree damage. A roof certification will not result in roof replacement.
A decreased life of the roofing shingles, underlayment, decking and increased energy bills. The physical evidence is typically seen as blisters on the shingles. Blisters are raised areas on the shingle, either open or closed & range in size from a pea to quarter size typically.
If the roof has adequate ventilation and there is evidence of blisters on a relatively young roof then there is a possibility of a manufacturer defect and if the homeowner is in possession of the warranty they may be entitled to all or a portion of the roof being paid for by the manufacturer.
Shingles can curl as the asphalt hardens over time and the once embedded granules break away, sometimes you will notice the granules in your gutters. As the asphalt hardens it shrinks and can result in a curled shingle. Also heat cracking or surface cracks become evident as the oils of the asphalt are depleted due to heat & become so brittle they crack.
Hailstones vary in size, shape & hardness, therefore the hail stone impacts on the roof will have different sizes, shapes and depths. If the hail was baseball size, the pits created would be very obvious, however damage caused by smaller hail needs to be inspected by a roof professional as hail is often missed or mistaken for other types of damage.
That depends on your coverage, your deductible and the type of damage you have. For instance, if you have minor damage from wind, then typically you can just call Roof Brokers, Inc. for free estimates as the cost of repair is usually less than your deductible. However if there has been large hail in your area then you are welcome to call us to take a look, but you will also need to call your insurance company for them to document and process a claim if we find damaging hail. Insurance companies do not pay for normal wear and tear or maintenance issues. If your roof has been damaged by a fire, tornado or falling tree than we suggest you contact your insurance company first.
It depends on what type of roof you have. All roofs benefit from being periodically inspected for any missing shingles, shakes or tiles, also to check for loose flashings & to see if penetrations such as pipes, vents & chimneys need to be re-sealed. It is also a good idea to have gutters & downspouts kept clear of debris. Keep trees trimmed back to avoid branches brushing on roof surface, composition shingle roofs are most prone to tree damage.
Wood shake repairs to certification include covering all exposed felt, all missing or broken shakes and shakes that are curled over 2" will be replaced. The existing staples on hip and ridge will be re-secured. Additional work may be required if the roof needs any work in areas where flashings are insufficient or where a leak exists.
You are welcome to call us or contact the building department of the city or county you reside. Since 2003 many areas have changed their code enforcement. Questions to ask are, does the city or county now enforce a shingle that meets a specific wind speed rating or can we still use 3-tab 25 yr. shingles? What is the maximum number of layers of roof shingles you allow before shingles need to be removed? Do you require ice and water shield at the eaves and/or rakes? Thicker laminate shingles, wood shakes and tiles always need to be removed prior to installing a new roof.
The contractor should: Carry insurance and be licensed. The contractor should pull a permit with the city or county if the roof is being replaced. The contractor must be able to provide references if requested. Address all your questions and concerns in a timely and professional manner prior to obtaining a signed contract. The contractor should discuss financial arrangements prior to performing any work. If a deposit is required ask that the deposit be made once the materials are delivered but prior to the roof installation. The contractor should put everything in writing including but not limited to: scope of work, price, and the type of material to be installed.
The tear off of the old roof causes a lot of debris, the contractor should leave the jobsite tidy as he leaves each evening, but during normal work activity street parking is advised and you should not allow pets or children to be outside unsupervised. There will be noise and some traffic so it is best to let your neighbors know in advance. Also take down anything inside the building that could be subject to falling due to the vibrations created during the roof installation such as a glass display on a shelf or a chandelier hanging from a ceiling.